The Vehicles and Drivers Licensing Services Center has achieved a remarkable achievement since the beginning of 2022, with the completion of 158 ,895 transactions for customers, including 128,684 transactions through digital channels. An increase of 39% in smart transformation, bringing the total percentage to 81% since the beginning of the year, which contributed to raising the customer happiness index reached (98%), as part of the Ajman Police’s endeavor to achieve the Ministry of Interior’s strategic goal of enhancing the happiness of customers with the services provided.
Colonel Sultan Khalifa bin Hareb Al Muhairi, Head of the Vehicles and Drivers Licensing Services Center, said that the center seeks to implement the Emirates strategy for distinguished government services and implement the UAE government's promise for future services, stressing the keenness of Ajman Police to redouble efforts aimed at making customers happy, by providing a distinguished service experience to customers with a design and the launch of services commensurate with the visions and needs of customers and the diversity in service delivery channels.
The leadership also implements mechanisms and initiatives to motivate positive customers by involving them in designing and developing proactive services and improving their own experience in the center.
For his part, Captain Ali Mohammed Rashid Al Nuaimi, Head of the Vehicles Licensing Department and Supervisor of Customer Happiness at the center, explained that the service center is keen to develop services with suggestions and observations drawn from customers, and to implement modern practices and methods by reviewing the best pioneering practices in the field of customer happiness.
Image credits : Ajman Police website